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TERMS OF SERVICE

TERMS & CONDITION

These terms will govern any orders placed with 24HourChargers.com; therefore we encourage you to read these terms prior to placing your order. By submitting an order to 24HourChargers.com, you (referred to below as the “customer”) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by both the customer and/or their representative(s).

24HourChargers.com specializes in providing laptop chargers, cell phone parts, accessories, and add-ons. While we are committed to meet your every need and expectation, we wish to inform you of certain limitations that are inherent within the electronic and electronics repair industry.

ORDERING PROCESS

PAYMENT

Payment is due in full at the time of placing the order. If the payment is not received, the order will not process. This applies to all purchase orders as well. We accept payments in the form of Visa, MasterCard, American Express, Money Orders or checks. 24HourChargers.com will not ship any order prior to payment. We will not accept any other forms of payment other than listed above. Purchase Orders can be used only if payment is received prior to shipment.

Please note, your payment may show on your credit card or debit card statement as payment to BrainTree Payments. It will also be notated as "24HourChargers.com".

CHECKS

Any Returned or NSF checks will be given an added fee of $50. All checks require the order number to be written on the checks. Any checks without the order number will be deposited but the order may not go in production until identified. Production will start after the check has cleared the bank.

DECLINED PAYMENT

We do not ship orders COD; we do not offer credit terms or Net 30 credit accounts. We are not responsible for delays in order processing due to declined credit cards, waiting for any other payment method to clear, wait for check or delays in purchase order mailing time and/or faxes. Declined credit cards of any type will remain in pending status until the issue is fixed. We will attempt to contact the customers via email and phone calls but if we receive no reply the order will stay in pending. We are not at fault for any late orders due to credit card issues of any kind.

ONLINE CONFIRMATION

Online orders may or may not receive a confirmation email.  Please check your spam box for any emails from 24HourChargers.com. The reason is, the customer is responsible for the information that is/was inputted at the point of sale. All online orders stay in an automated system with little or no human interactions, therefore any mistakes will not be seen or corrected. A customer can request an email of the order at any time.

 

ADDITIONAL ORDER INFORMATION

We reserve the right to refuse service to anyone at any time for any reason. All orders go into shipment phrase the same day if the order is placed before 5:30PM CST. Otherwise, it will be following business day of the payment transaction. No faxed/emailed PO's will be referred to by the customers PO number. We will only refer to our order number. All orders will have sales tax, and order insurance (if it was requested). For customers that live in a state without sales tax, the amount can be refunded. Sales tax can also be removed with a valid tax exemption number.

 

SPAM FILTERS ON EMAILS AND FIREWALLS

We will not be held responsible for failure of any email communication to you either due to incorrectly spelled email addresses, non-working email address or spam filters that prohibit our emails from reaching you. Check your spam or deleted folders to ensure that these important emails are not blocked due to firewalls or spam filters on your computer.

 

CHANGING THE ORDER

Any order that is "In Processing" can not be changed. Phone orders can only be changed prior to payment transaction. Online orders can ONLY be changed within 5 minutes of the order being placed but it will be noted but not guaranteed. Changing the order includes correcting, replacing, or removing any item/orders.

 

CANCELLATION OF ORDER

All phone orders that have a payment transaction cannot be canceled and the sale is final. Online orders cannot be canceled one the status has changed to “in processing”.

 

SHIPPING OPTIONS

Our products are shipped to countries globally. Our preferred shipping carriers are USPS. Please note that sometimes our products are shipped to our customers via FedEx, UPS, or even private carrier if the address given cannot be delivered by one of our preferred shippers.

All shipping is business days, excluding any Federal Holidays. All shipping prices are for continental US and Alaska, Hawaii and Puerto Rico.

24HourChargers.com will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery. If a substantially large order requires inside delivery or a residential delivery please specify that information when placing the order. You must have a physical address as FedEx; UPS doesn't ship to P.O. boxes.

Our standard shipping time will take anywhere between 3 to 4 business days when shipped inside the continental US. Please note that this time, and the time mentioned on checkout pages are “Estimates” to which 24HourChargers.com is not responsibly for any carrier delays.

 

Overnight Shipping will guarantee the order is received within the selected time after order is placed.

 

For International orders, we offer USPS International Priority which gets the order to our international customers in about 15 days from the time the order is placed.

Important notice for our International Customers – Canada / Mexico. For orders shipping outside the U.S., local duties and/or taxes may be assessed upon delivery. These fees are not charged by 24HourChargers.com during checkout; therefore please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes.

Note that delivery dates outside of the U.S. are essentially "estimates", and in no event will 24HourChargers.com be liable for any consequential damages arising from delays in delivery.

 

GUARANTEE POLICY

If we fail to meet a promised shipping date, we can refund you up to 10% of the shipping fee, but you will still accept the order, then credit will be promptly issued for the 10% difference of the shipping cost. Please email us at contact@24HourChargers.com to receive your refund if the case proves true.

 

We do guarantee all of the products sold on 24HourChargers.com. We offer 90 day return policy for which you can return your item(s) for a full refund as long as it is returned in the same condition it was given to you in. We do not guarantee against water damages, man made damages such as accidental drops and wire twistings. However, warranty and guarantee policy protects you in case of any mechanical or fault in design.

 

WEBSITE IMAGES

All website images are animated and made to resemble the product. Variations between image and product will happen. Exact match of website images and product is not guaranteed.

 

RETURN & REFUND POLICY

We offer a full 90 days return policy. After 90 days, you may be eligible for a exchange or store credit. We also offer a one year warranty on most products, as stated on the product page. Return Policy, Guarantee Policy, and Warranty policy do not cover: water damages, user-made damage, wire twistings, and carrier damages (unless if insurance was purchased). Please note that opening any products internally will also void warranty. If for some reason you receive merchandise that you believe is defective or the quality is unacceptable, simply send us a picture of the product. We will have a Claims Representative review the issue and upon verification of the mistake we'll remake the product for you. Please also note that standard orders have an estimated scheduling period as given to us by our shipping carrier on checkout page and are not guaranteed to meet the 3-4 days ground shipping deadlines. This figure is purely an estimate from the shipping carrier. 

 

REPLACEMENT POLICY

When an warranty claim has been confirmed, (upon following instructions under "claims") we will make every attempt to send you a replacement product. We will not change the original order when re-sending you your replacement.

 

STORE CREDIT

When a redo order is no longer practical or even feasible, (either due to out-of-stock or quantity issues) 24HourChargers.com will issue a store credit for up to the same value as the original order minus any shipping fees.

Shipping charges will not be credited back as this charge is made on behalf of the shipping company. The store credit may be treated as cash, and may be used at any time and on any product we stock.

 

INTELLECTUAL COPYRIGHT

All aspects of this web site – design, text, graphics, applications, software, underlying source code and all other aspects – are copyrights of 24HourChargers.com. We do not claim any hold, title, or representation of any brands or trademarks listed on this website. Such brands, logos and trademarks like: Apple, Samsung, Samsung Galaxy, Samsung S Line, iPhone are brands, logos, and trademarks of respective companies. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written consent from 24HourChargers.com.

 

LIMITATION OF LIABILITY

In all circumstances, 24HourChargers.com maximum liability is limited to the purchase price of the products sold. 24HourChargers.com will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. 24HourChargers.com will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business. Due to fluctuating manufacturer costs, prices may change without notice.

This Agreement shall be construed as if both you (customer) and 24HourChargers.com jointly wrote all terms set forth herein. Additionally, this Agreement shall be governed exclusively by Texas Law and all claims arising out of or relating in any manner, directly or indirectly, to this Agreement shall be litigated exclusively in Federal or State Courts of Fort Bend County, Texas, USA. Further, both you (customer) and 24HourChargers.com consent to personal jurisdiction in those Courts in Texas.